EQUIPT APP LTD TERMS & CONDITIONS OF USE
INTRODUCTION

Welcome to Equipt, the premier marketplace application for all your equestrian and country needs. These Terms and Conditions ("Terms") govern your access to and use of the Equipt marketplace application (the "App") and its related services. By using Equipt, you agree to comply with these Terms. Please read them carefully.
Equipt brings together equestrian enthusiasts, riders, and sellers in a dynamic online marketplace. Whether you are in search of new or pre-owned equestrian items, or looking to sell your own high-quality products, Equipt provides a convenient and secure platform for buyers and sellers to connect.
Our mission is to foster a positive and reliable equestrian and country community, where users can confidently engage in transactions, discover unique products, and pursue their passion for all things equestrian and country. To ensure a smooth and enjoyable experience for all users, we have established these Terms and Conditions that outline the rights, obligations, and responsibilities of everyone using the Equipt App.
These Terms cover a range of important topics, including the use of the App, listing and purchasing items, payment processes, dispute resolution, prohibited goods, user obligations, and privacy. By using Equipt, you acknowledge and agree to abide by these Terms and any additional guidelines or policies provided by Equipt.
We are committed to maintaining the integrity and safety of our marketplace, protecting the privacy of our users, and promoting fair and transparent transactions. Equipt reserves the right to update or modify these Terms at any time, and we will notify you of any significant changes. It is your responsibility to review the most current version of the Terms before using the App.
We encourage you to familiarise yourself with these Terms and Conditions to ensure a positive experience on Equipt. If you have any questions, concerns, or feedback, please don't hesitate to contact our Help Centre. Thank you for choosing Equipt, and we look forward to serving your equestrian and country marketplace needs.

LISTING ITEMS ON EQUIPT MARKETPLACE APP

1. Listing Requirements and Guidelines

1.1 By listing items on the Equipt marketplace application (the "App"), you confirm that you are the rightful owner or authorised seller of the items you intend to list.
1.2 You agree to provide accurate and complete information about the listed items, including detailed descriptions, images, condition, pricing, and any other relevant details.
 1.3 The listed items must be related to the equestrian and country categories, including but not limited to equestrian gear, country clothing, horse equipment, accessories, and related products.
1.4 You are responsible for ensuring that your listings comply with all applicable laws, regulations, and industry standards.

2. Prohibited Items

2.1 You may not list or sell any prohibited items on the App. Prohibited items include but are not limited to: a) Illegal or stolen items. b) Counterfeit, replica, or unauthorised goods. c) Hazardous or dangerous materials. d) Items infringing upon the intellectual property rights of others. e) Items promoting hate speech, violence, discrimination, or illegal activities. f) Any other items prohibited by law or deemed inappropriate by Equipt.
2.2 Equipt reserves the right to remove any listings that violate the Prohibited Items policy without prior notice.

3. Pricing and Transaction Terms

3.1 As a seller, you are solely responsible for setting the prices of your listed items.
3.2 You agree to accurately represent the pricing, including any applicable taxes, fees, and shipping costs associated with the item.
3.3 Once a buyer agrees to purchase your item, you are obligated to fulfil the transaction in a timely manner, as specified in the shipping and delivery terms.
3.4 You acknowledge that Equipt may charge transaction fees or commissions on successful sales, and you agree to abide by the fee structure specified by Equipt.

4. Listing and Content Ownership

4.1 By listing items on the App, you grant Equipt a non-exclusive, worldwide, royalty-free license to display, promote, and distribute the listing content.
4.2 You represent and warrant that you have all necessary rights and permissions to grant this license, and that the listing content does not infringe upon the intellectual property rights or privacy rights of any third party.

5. Prohibited Actions

5.1 You agree not to engage in any prohibited actions related to listing items on the App, including but not limited to: a) Falsifying or misleading information in your listings. b) Engaging in fraudulent or deceptive practices. c) Manipulating prices, ratings, or feedback to gain unfair advantage. d) Violating any intellectual property rights or proprietary rights of others. e) Engaging in spamming, phishing, or any form of unauthorized solicitation. f) Breaching any applicable laws, regulations, or contractual obligations.
5.2 When advertising multiple items together, the listed price must represent the total cost of all items combined. It is not allowed to advertise a 'bundle' where the items are priced individually in the description.
5.3 Equipt reserve the right to block or delete any advert should it break these Terms and Conditions.

6. Dispute Resolution

6.1 In the event of any disputes or conflicts arising from a listing, transaction, or interaction with another user, you agree to first attempt to resolve the matter amicably and in good faith.
6.2 If an amicable resolution cannot be reached, Equipt may, at its sole discretion, mediate or facilitate the resolution process. You acknowledge and agree that Equipt's decision in such cases will be final and binding.

 

7. Termination

7.1 Equipt reserves the right to terminate or suspend your listing privileges on the App if you violate these Terms and Conditions, engage in fraudulent activities, or otherwise compromise the integrity of the marketplace.
7.2 Upon termination, any active listings may be removed, and you may no longer have access to your Equipt account.

BUYING ITEMS ON EQUIPT MARKETPLACE APP
General Terms
1.1 By purchasing items through the Equipt marketplace application (the "App"), you agree to comply with these Terms and Conditions ("Terms").
1.2 Equipt serves as a platform connecting buyers with sellers, and we do not assume responsibility for the quality, condition, or accuracy of the items listed on the App.
1.3 You acknowledge that the availability and pricing of items may vary, and the ultimate responsibility for evaluating and selecting items lies with you as the buyer.
Item Listings and Descriptions
2.1 Item listings on the App are provided by sellers, and Equipt does not guarantee the accuracy, completeness, or quality of the descriptions, images, or other details provided by sellers.
2.2 It is your responsibility to review the item listing and ensure it meets your expectations, including the item's condition, size, colour, specifications, and any other relevant information provided by the seller.
2.3 If you have any questions or concerns about an item listing, we encourage you to contact the seller directly through the App's messaging system before making a purchase.
Making a Purchase
3.1 When you decide to purchase an item, you agree to comply with the seller's specified terms, including the purchase price, payment method, shipping fees, any applicable taxes and purchase protection fee.
3.2 By initiating a purchase, you authorize Equipt to process the transaction on your behalf, including the collection and processing of your payment details.
3.3 Equipt do offer secure payment options to facilitate the transaction, but we do not store or retain your payment information beyond what is necessary for the transaction.
Shipping and Delivery
4.1 The seller is responsible for shipping the purchased item to you, unless otherwise specified.
4.2 Equipt encourages sellers to provide accurate shipping information and estimates, but we do not guarantee the timeliness or reliability of the delivery process performed by the shipping provider.
4.3 It is your responsibility to provide accurate and up-to-date shipping information to ensure successful delivery. Equipt is not liable for any delays, losses, or damages resulting from inaccurate shipping information provided by you or the seller.
Purchase Protection and Dispute Resolution
5.1 Equipt strives to ensure a safe and satisfactory buying experience. In the event of a dispute or problem with your purchase, we encourage you to first contact the seller directly through the App's messaging system to attempt to resolve the issue amicably.
5.2 If a resolution cannot be reached, Equipt may, at its discretion, mediate or facilitate the resolution process between you and the seller. Equipt's decision in such cases will be final and binding.
5.3 Equipt may offer buyer protection programs or guarantees, subject to additional terms and conditions specified by Equipt.
Prohibited Actions
6.1 You agree not to engage in any prohibited actions related to buying items on the App, including but not limited to:
a) Engaging in fraudulent activities, such as providing false information or making unauthorized transactions.
b) Manipulating prices, ratings, or feedback to gain unfair advantage.
c) Breaching any applicable laws, regulations, or contractual obligations.
d) Violating the intellectual property rights or proprietary rights of others.
e) Engaging in spamming, phishing, or any form of unauthorized solicitation.
Termination
7.1 Equipt reserves the right to terminate or suspend your buying privileges on the App if you violate these Terms and Conditions, engage in fraudulent activities, or otherwise compromise the integrity of the marketplace.
Please note that Equipt encourages a fair and respectful buying experience, and we strive to address any concerns or issues promptly and effectively. If you have any questions, concerns, or need assistance with any of the above, please don’t hesitate to contact our Help Centre.

This Price List indicates the fees payable by Users and/or how they are calculated when using Equipt. 

Fees for Purchase Protection Services 
Purchase Protection is provided by Equipt in every purchase made with the “Buy now” button (please see our Terms and Conditions for full information). Accordingly for such a service, a Purchase Protection Fee will be charged to the Buyer automatically for Purchase Protection Services and will always be shown at a checkout before completion of the order.
Purchase Protection Fee consists depends on the order’s price. 
For orders the formula is:

• A fixed amount: 8% of the items listed price + 80p service fee.

Fees for Additional Services
Fees payable by Sellers 
Sellers can improve the visibility of items by opting for the following services:
2.1 Boosting Listed Items
The Fee for Boosting Listed Items will vary depending on the chosen duration. Any applicable VAT charged will be included in the price shown at a checkout. Equipt reserves the right to change the amount of the Item Boosting Fee. The duration of the Item Boost may last for 3 or 7 calendar days. The selected Boost duration and respective applicable fee will be shown to you at the time of payment. You can see all your paid services in ‘Transactions’ in the menu bar in the app.
For more information about this service please see our Help Centre in the app.
2.2 Highlight Profile
The applicable fee and Highlight Profile duration will be shown to you at checkout. You can see all your paid services in ‘Transactions’ in the menu bar in the app.  


PURCHASE PROTECTION FOR LOST OR DAMAGED ITEMS & REFUND POLICY

1. Overview

1.1 Equipt ("we," "us," or "our") strives to provide a secure and reliable marketplace experience for our users. We understand that unforeseen circumstances may occur during shipping and delivery, leading to the loss or damage of purchased items. This section outlines the Purchase Protection policy provided by Equipt to address such situations.
1.2 The Purchase Protection policy applies to eligible purchases made through the Equipt marketplace mobile application (the "App").

2. Eligibility for Purchase Protection

2.1 To be eligible for Purchase Protection, you must have completed the purchase transaction through the App and complied with all applicable terms and conditions.
2.2 Purchase Protection is applicable only for qualifying instances where items are lost or damaged during transit. It does not cover instances where the item's condition or description does not match the seller's listing, which should be addressed through the dispute resolution process outlined in the Terms and Conditions.

3. Filing a Purchase Protection Claim

3.1 If you believe your purchased item has been lost or damaged during transit, you must promptly notify Equipt by contacting our support team through the App or our designated communication channels.
3.2 You may be required to provide relevant information, including the order details, shipping information, tracking number, and any supporting evidence, such as photographs or documents, to substantiate your claim.
3.3 Equipt reserves the right to request additional information or documentation as necessary to assess the validity of the claim.

4. Assessment and Resolution

4.1 Equipt will review the provided information and assess the circumstances surrounding the lost or damaged item.
4.2 We may collaborate with the seller, shipping carrier, or other relevant parties to investigate the claim.
4.3 Equipt will make reasonable efforts to reach a fair resolution, which may include one or more of the following options: a) Facilitating communication and negotiation between the buyer and seller to find a satisfactory solution. b) Initiating a refund or reimbursement for the cost of the lost or damaged item, subject to the limitations outlined below. c) Providing store credit or equivalent compensation, at our discretion.

5. Limitations and Exclusions

5.1 Purchase Protection is subject to certain limitations and exclusions, including but not limited to: a) Instances where the buyer fails to provide accurate shipping information or fails to accept or collect the item upon delivery. b) Situations where the buyer has tampered with or intentionally caused the loss or damage to the item. c) Items that are explicitly excluded from Purchase Protection due to their nature or condition, as determined by Equipt. d) Claims that arise from force majeure events, such as natural disasters or other circumstances beyond our control. e) Claims made outside the specified timeframe or that do not comply with the prescribed procedures outlined in this policy.
5.2 Purchase protection exclusively extends to safeguarding the transaction from the seller to the buyer, without encompassing any items that a buyer might subsequently return to the seller.

6. Changes to the Purchase Protection Policy

6.1 Equipt reserves the right to modify or update the Purchase Protection policy at any time. We will provide notice of any significant changes to the policy through the App or other communication channels.
6.2 By continuing to use the App after such changes, you acknowledge and agree to the updated terms of the Purchase Protection policy.
Please note that the Purchase Protection policy is designed to offer a safeguard for qualifying instances of lost or damaged items. We encourage buyers to review and understand the policy, as well as the general Terms and Conditions, to ensure a transparent and satisfactory buying experience on the Equipt marketplace mobile application.
 

• Your parcel never arrives

• Your parcel was damaged in transit

• Your item is significantly not as described (SNAD)

• The Refund Policy unfortunately doesn’t cover items that don’t fit you or don’t suit you. You can still talk to your seller about a return, but it’s their decision whether to accept the return or not.

7.2. Requests for refunds must be raised within 48 hours of delivery of the item. If the refund request is not raised within these 48 hours, all sales will automatically complete and future requests will be declined.

SECURE PAYMENT THROUGH THE APP VIA THIRD-PARTY SERVICE PROVIDER

1. Payment Processing

1.1 Equipt ("we," "us," or "our") facilitates secure payment transactions for purchases made through the Equipt marketplace mobile application (the "App") by utilising the services of a third-party payment service provider ("Provider").
1.2 By using the App and making a purchase, you agree to comply with the terms and conditions of both Equipt and the designated Provider.

2. Payment Security

2.1 We prioritise the security of your payment information. Equipt employs industry-standard security measures to protect your payment details during transmission and storage.
2.2 Equipt does not store or retain your complete payment information beyond what is necessary for the transaction. Instead, your payment details are securely transmitted to and processed by the Provider, who adheres to stringent security protocols.

3. Third-Party Service Provider

3.1 Equipt has partnered with a reputable third-party service provider Stripe to handle payment processing for the App.
3.2 The Provider is responsible for securely processing your payment, verifying its validity, and facilitating the transfer of funds between buyers and sellers.
3.3 You acknowledge and agree that any disputes or issues related to payment processing, including refunds, chargebacks, or unauthorised transactions, should be directed to the Provider in accordance with their terms and conditions.

Our 3rd party payment provider Terms and Conditions
Stripe Connected Account Agreement
Last modified: December 15, 2023
Thank you for using Stripe Connect!
This agreement governs Connected Accounts’ use of Stripe Connect Services, and describes how Connected Accounts and their third-party platform provider(s) may use the Stripe Connect Services. This Stripe Connected Account Agreement (“Connected Account Agreement”) forms a legal agreement between Stripe Payments Europe, Limited. (“Stripe”) and you or the entity you represent (“you” and “your”). This Connected Account Agreement governs your rights and obligations when your Stripe Account is enrolled with a third-party platform provider using Stripe Connect Services (“Stripe Connect Platform”). The Stripe Services Agreement is incorporated into this Connected Account Agreement by this reference. Capitalized terms not defined in this Connected Account Agreement (either inline or by hyperlink), are defined in the Stripe Services Agreement. To the extent that there is a conflict between the Stripe Services Agreement and this Connected Account Agreement related to your use of the Stripe Connect Services, this Connected Account Agreement will prevail.
You and Stripe agree as follows:
1. Key Definitions.
The following terms are defined in the Stripe Services Agreement, but are repeated below for your convenience (you are a Platform User and Connected Account as the Stripe Services Agreement defines those terms):
“Activity” means any action taken on or related to a Connected Account that a Stripe Connect Platform or a Connected Account initiates, submits or performs, either through the Stripe Technology or through the Stripe Connect Services, including communication regarding the Services relating to that Connected Account.
“Platform Services” means the products and services that Platform Users receive from a Stripe Connect Platform, regardless of whether fees are charged (e.g., web development, customer support or hosting services).
“Platform Provider Agreement” means, as to each Connected Account, collectively, the agreements that a Stripe Connect Platform has with that Connected Account.
2. Your Stripe Account.
Stripe Connect Platforms can help you use the Services, which may include the Stripe Payments Services. A Stripe Connect Platform may help you to create your Stripe Account, or enroll your existing Stripe Account with the Stripe Connect Platform. A Stripe Connect Platform may conduct Activity on your behalf and act as a data controller to instruct Stripe to process Your Data (as defined below), as long as it does so according to your Platform Provider Agreement. Activity may be submitted, initiated or performed through the Stripe Dashboard or through the Stripe API, and this includes the communication of information about Transactions (if applicable), as well as other features as described in the Documentation. A Stripe Connect Platform may restrict your ability to (a) terminate the Stripe Connect Platform’s access to your Stripe Account; and (b) view, access or activate certain Services. You should read your Platform Provider Agreement carefully to understand the nature of the Platform Services and the Activity that a Stripe Connect Platform may conduct on your behalf. Stripe is not a Stripe Connect Platform, and only provides the Services described in this Connected Account Agreement and the Stripe Services Agreement.
3. Representation and Warranty; Your Responsibilities.
You represent as of the Effective Date, and warrant at all times during the Term, that the information that you provide to Stripe directly or through a Stripe Connect Platform is accurate and complete. You are solely responsible for, and Stripe disclaims all liability for, the provision of goods and services sold to your Customers as part of your use of the Services, and any obligations you may owe to your Customers. If you use the Stripe Payments Services, you are always financially liable to Stripe for the full amount of all Disputes (including chargebacks), Refunds, and fines that arise from your use of the Stripe Payments Services, regardless of whether you have agreed to share this liability with a Stripe Connect Platform. These obligations are described in more detail in the Stripe Services Agreement.
4. Stripe Dashboard.
Depending on how the Stripe Connect Platform has implemented the Stripe Connect Services, you may be able to directly manage your Stripe Account through the Stripe Dashboard. If you are able to access the Stripe Dashboard, you are responsible for all actions taken on your Stripe Account through the Stripe Dashboard. If you do not have access to the Stripe Dashboard, you must contact the Stripe Connect Platform if you need support or have any questions relating to the Services, this Connected Account Agreement or the Stripe Services Agreement.
5. Relationship to Stripe Connect Platforms.
5.1 Your Data.
(a) You instruct Stripe to (a) share any data it collects relating to you and to Activity on your Stripe Account (“Your Data”) with your Stripe Connect Platforms as necessary to provide you with the Stripe Connect Services and the Platform Services; and (b) process Your Data as described in this Connected Account Agreement and Stripe’s Privacy Policy. Your Data includes:
(i) data regarding your Transactions;
(ii) your Personal Data, and the Personal Data of your Representatives, employees, contractors and agents;
(iii) your Customers’ Personal Data; and
(iv) data regarding Activity on any Stripe Account you have enrolled with a Stripe Connect Platform.
(b) You acknowledge that Stripe Connect Platforms may share Your Data with Stripe.
(c) You represent as of the Effective Date and warrant to Stripe at all times during the Term that, to the extent you provide Personal Data to Stripe or instruct Stripe to collect Personal Data, you have provided all notices and obtained all rights and consents necessary to enable Stripe to lawfully collect, use, retain and disclose that Personal Data as described in this Connected Account Agreement, the Stripe Services Agreement and the Stripe Privacy Policy.
5.2 Pricing and Fees.
Stripe’s standard Fees for the Services are posted on the Stripe Pricing Page; but Stripe may have agreed to Fees with a Stripe Connect Platform that are different from these Fees. Stripe's Fees will either be disclosed to you separately or will be consolidated with the fees for the Platform Services. Stripe does not control and is not responsible for fees imposed by a Stripe Connect Platform, which should be made clear to you in your Platform Provider Agreement. At the Stripe Connect Platform’s request, Stripe may deduct from your Stripe Account balance both Stripe's Fees and the fees for Platform Services the Stripe Connect Platform specifies to Stripe.
6. Disclaimer; Limitations on Stripe's Liability.
Stripe is not responsible for, and disclaims all liability arising from or relating to:
(a) any Stripe Connect Platform’s acts or omissions in providing services to you or your customers, or for any Stripe Connect Platform’s failure to comply with the terms of your Platform Provider Agreement;
(b) your obligations to your Customers (including to properly describe and deliver the goods or services being sold to your Customers); or
(c) your compliance with Laws and obligations related to your provision of goods or services to your Customers, or receipt of charitable donations, including any obligation to provide customer service, notify and handle refunds or consumer complaints, provide receipts, register your legal entity, and other actions not related to the Services.
This section is in addition to, and does not limit, the provisions of the Stripe Services Agreement that disclaim or limit Stripe’s liability.
7. Other General Legal Terms.
7.1 Term, Termination, and the Effects of Termination.
(a) The term of this Connected Account Agreement begins when you enroll your Stripe Account with a Stripe Connect Platform and continues until you or Stripe terminate this Connected Account Agreement under this Section. You may terminate this Connected Account Agreement by (a) closing your Stripe Account or (b) unenrolling your Stripe Account from all Stripe Connect Platforms. If after termination you register your Stripe Account with a Stripe Connect Platform again, this Agreement will apply starting on the date on which you register your Stripe Account with a Stripe Connect Platform again. Stripe may terminate this Connected Account Agreement at any time for any reason by notifying you.
(b) Terminating this Connected Account Agreement will not immediately terminate the Stripe Services Agreement. Stripe and you may only terminate the Stripe Services Agreement according to its terms. This Connected Account Agreement will automatically terminate if the Stripe Services Agreement terminates.
7.2 Stripe Services Agreement - Version.
The Stripe Services Agreement version incorporated into this Connected Account Agreement is the version that applies to your Stripe Account jurisdiction. If the name of your jurisdiction does not appear in the title of the page accessible via this Stripe Services Agreement link, please contact Stripe to obtain the correct link.
8. Non-applicability.
Stripe Connect Platforms may also use Stripe Connect to direct Stripe to send funds to Connected Accounts outside of Stripe Payments Services as described in Section 4.4 of the Stripe Connect Terms. These fund transfers are not associated with payments a Stripe Connect Platform collects on your behalf using the Stripe services. If you receive funds of this kind, you are not using the Stripe services, and this Connected Account Agreement does not apply to you. Also, you must contact the Stripe Connect Platform, not Stripe, with any questions you have about the status of these funds.
 

4. Payment Authorisation

4.1 By initiating a purchase through the App, you authorise Equipt and the Provider to process the payment on your behalf.
4.2 You confirm that you are the rightful owner of the payment method used or have obtained proper authorisation to utilise the payment method.
4.3 Equipt reserves the right to cancel or refuse any transaction that we reasonably suspect to be fraudulent, unauthorised, or in violation of our Terms and Conditions.

5. Payment Disputes

5.1 In the event of a payment dispute or issue, such as an unauthorised transaction or a billing discrepancy, you should contact the Provider directly.
5.2 Equipt will reasonably assist and cooperate with the Provider and you in resolving any payment-related disputes to the extent necessary and within our capabilities.

6. Changes to Payment Processing

6.1 Equipt reserves the right to modify or update the payment processing procedures and the designated Provider at our discretion.
6.2 We will make reasonable efforts to notify users of any significant changes to the payment processing arrangements through the App or other communication channels.
Please note that Equipt takes payment security seriously and employs a trusted third-party service provider to ensure the secure processing of your payments. It is important for buyers to review and understand the payment-related terms and conditions of both Equipt and the designated Provider. By using the App and making a purchase, you acknowledge and accept the terms and practices outlined in this section.



SHIPPING AND TRACKING

1. Shipping Responsibility

1.1 Sellers on the Equipt marketplace mobile application (the "App") are responsible for shipping purchased items to buyers promptly and accurately.
1.2 Sellers are obligated to ship the items to the buyer's designated shipping address within the agreed timeframe specified in the terms and conditions.
 1.3 The shipping cost will be determined by the seller based on the weight of the item and will be communicated to the buyer during the purchasing process.

1. Tracking Information

2.1 Sellers are required to provide tracking information for each shipped item to ensure transparency and allow buyers to track their purchases.
2.2 Tracking information must be shared through the messaging system within the App.
2.3 Sellers should provide accurate and up-to-date tracking details as soon as the item is shipped, allowing buyers to monitor its progress during transit.

3. Buyer's Responsibility

3.1 Buyers should ensure that the shipping address provided during the purchase is accurate and up to date.
3.2 It is the buyer's responsibility to monitor the provided tracking information and be available to receive the item upon delivery.
3.3 If there are any issues with the tracking information or delivery, buyers should contact the seller promptly through the messaging system within the App to resolve the matter.

4. Delivery Timeframes

4.1 Delivery timeframes may vary depending on the shipping carrier and the destination of the item.
4.2 While sellers are expected to ship items promptly (within 5 days), please note that delivery times may be subject to factors beyond the control of Equipt or the seller, such as delivery delays or unforeseen circumstances during transit.

5. Shipping Disputes

5.1 In the event of a dispute related to shipping, such as non-delivery or delayed delivery, buyers should first attempt to resolve the issue directly with the seller through the messaging system within the App and/or with the courier via the tracking information.
5.2 If the dispute remains unresolved, Equipt may facilitate communication between the buyer and seller or provided courier to find a mutually agreeable solution.
5.3 Equipt reserves the right to intervene and take appropriate action to resolve shipping-related disputes in accordance with our Terms and Conditions.

6. Changes to Shipping and Tracking

6.1 Equipt reserves the right to modify or update the shipping and tracking policies at any time.
6.2 We will make reasonable efforts to notify users of any significant changes to the shipping and tracking procedures through the App or other communication channels.
Please note that sellers are responsible for shipping items promptly and providing accurate tracking information to buyers. Buyers should monitor the tracking information provided and contact the seller if any issues arise. Equipt strives to ensure a reliable shipping experience, but unforeseen circumstances may occasionally impact delivery times. By using the App, buyers and sellers agree to adhere to the shipping and tracking terms and conditions outlined in this section.



CHAT AND MESSAGING OBLIGATIONS

1. Purpose of Chat and Messaging
   1. Equipt ("we," "us," or "our") provides a chat and messaging feature within the equestrian and country marketplace mobile application (the "App") to facilitate communication between users.
   2. The chat and messaging feature is intended for legitimate discussions related to buying, selling, and enquiries about listed items on the App.
2. Prohibited Use of Chat and Messaging

2.1 Users are strictly prohibited from engaging in any unlawful, abusive, fraudulent, misleading, or inappropriate activities through the chat and messaging feature.
2.2 You agree not to use the chat and messaging feature for any purpose that violates applicable laws, regulations, or the rights of others.
2.3 Prohibited activities include, but are not limited to: a. Harassment, bullying, or threatening behaviour towards other users. b. Sending unsolicited commercial messages or spam. c. Sharing or requesting personal information that violates privacy rights. d. Promotion of illegal activities, counterfeit products, or prohibited items. e. Engaging in fraudulent transactions or deceptive practices. f. Posting or transmitting content that infringes upon intellectual property rights. g. Circumventing or attempting to bypass security measures within the chat and messaging feature or the App. h. Using the chat and messaging feature to distribute malicious software or viruses.

3. Monitoring and Enforcement

3.1 Equipt reserves the right to monitor, review, and moderate chat and messaging activities within the App to ensure compliance with our Terms and Conditions.
3.2 We may, at our discretion, review reported or flagged messages, investigate user complaints, and take appropriate action, including the removal of offending content or termination of user accounts.
3.3 Users acknowledge and agree that Equipt has no obligation to monitor every chat or message, and we do not assume responsibility for the content exchanged between users.

4. Content Ownership and Liability

4.1 Users retain ownership of the content they post or transmit through the chat and messaging feature.
4.2 By using the App, users grant Equipt a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content for the purpose of operating and improving the App.
4.3 Users are solely responsible for the content they share through the chat and messaging feature and the consequences that may arise from such content.
4.4 Equipt disclaims any liability for the accuracy, legality, or appropriateness of user-generated content in the chat and messaging feature.

5. User Interaction and Disputes

5.1 Users interact with each other through the chat and messaging feature at their own risk.
5.2 Equipt is not responsible for any disputes, disagreements, or issues that may arise between users in connection with their interactions or transactions conducted through the App.
5.3 Users are encouraged to exercise caution, conduct due diligence, and communicate responsibly when engaging in conversations or making transactions through the App.

6. Changes to Chat and Messaging Obligations

6.1 Equipt reserves the right to modify or update the obligations and guidelines related to the chat and messaging feature at any time.
6.2 We will make reasonable efforts to notify users of any significant changes to the chat and messaging policies through the App or other communication channels.
Please note that the chat and messaging feature within the App is intended for legitimate communication purposes. Users must comply with the obligations outlined in this section and refrain from engaging in prohibited activities. Equipt reserves the right to monitor and enforce compliance with our Terms and Conditions. By using the chat and messaging feature, users acknowledge and agree to adhere to these obligations.
LIABILITY
Equipt App Ltd ("Equipt," "we," "us," or "our") provides the equestrian and country marketplace mobile application (the "App") as a platform for users to buy and sell equestrian and country-related items. By using the App, you ("user" or "you") acknowledge and agree to the following:

1. User Responsibility

1.1 Users are solely responsible for their actions, transactions, and interactions within the App.
1.2 You understand and agree that Equipt is not a party to any transaction or agreement between buyers and sellers.
1.3 You acknowledge that Equipt does not verify the accuracy, quality, legality, or safety of listed items or user information.
1.4 Users are responsible for ensuring the accuracy and completeness of their listings, as well as complying with all applicable laws, regulations, and intellectual property rights.
1.5 Users understand Equipt is not intended for use by persons who are under 18 years old. If you are a parent or a guardian of a dependent who is younger than 18 years of age, you may create an account and accept these Terms on the behalf of such minor, but by doing so, you take full responsibility for the minor's use of the Site and acknowledge that the site is intended for persons who are at least 18 years old. 

2. Content Accuracy and Third-Party Links

2.1 Equipt makes reasonable efforts to ensure the accuracy and reliability of the information provided within the App. However, we do not guarantee the completeness, currency, or accuracy of any content, including listings, descriptions, or user-generated content.
2.2 The App may contain links to third-party websites or services that are not owned or controlled by Equipt. We are not responsible for the content, policies, or practices of these third-party sites, and your use of such websites is at your own risk.

3. Disclaimers and Limitations of Liability

3.1 Equipt does not assume any liability for the actions, products, or services of users or third parties, including buyers and sellers within the App.
3.2 The App is provided on an "as-is" and "as available" basis, without any warranties, express or implied. Equipt disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
3.3 Equipt shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the App, including but not limited to loss of profits, data, or business opportunities.
3.4 Equipt shall not be liable for any errors, omissions, interruptions, delays, or inaccuracies in the App's operation or transmission, or for any damages or losses resulting from technical malfunctions, unauthorised access, or hacking.

4. Indemnification

4.1 You agree to indemnify, defend, and hold harmless Equipt and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the App, violation of these Terms and Conditions, or infringement of any rights of third parties.

5. Termination

5.1 Equipt reserves the right to suspend or terminate user accounts, restrict access to the App, or remove any content at our sole discretion, without prior notice.
5.2 Users may terminate their account and cease using the App at any time by following the designated account closure procedures.

6. Changes to Terms and Conditions

6.1 Equipt reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting the revised version on the App or through other reasonable means of notification.
 6.2 By continuing to use the App after the effective date of any changes, you acknowledge and agree to the modified Terms and Conditions.
Please carefully read and understand these terms and conditions. Your use of the Equipt App is subject to these terms, including the limitations of liability and disclaimers. Equipt strives to provide a secure and reliable platform but cannot guarantee the actions or accuracy of users or listings.

USER OBLIGATIONS

1. Compliance with Laws and Regulations

1.1 By using the equestrian and country marketplace mobile application (the "App"), you ("user" or "you") agree to comply with all applicable laws, regulations, and legal obligations related to your use of the App and any transactions conducted through it.
1.2 You are responsible for ensuring that your activities on the App, including buying, selling, and interacting with other users, are lawful and do not infringe upon the rights of others.

2. Account Registration

2.1 You must be of legal age and have the legal capacity to enter into binding contracts to use the App.
2.2 When registering an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. Listing and Selling Items

3.1 If you choose to list items for sale on the App, you are responsible for ensuring the accuracy and completeness of your listings, including item descriptions, pricing, and relevant information.
3.2 You must have legal ownership or the necessary rights to sell the listed items. You agree not to list any prohibited or counterfeit items as specified in the App's prohibited items policy.
3.3 You are responsible for promptly and accurately fulfilling orders, including packaging items securely and shipping them within the agreed timeframe.

4. Communication and Conduct

4.1 You agree to engage in respectful and appropriate communication with other users through the App's messaging system. Harassment, bullying, or any form of offensive behaviour towards other users is strictly prohibited.
4.2 You will not engage in any fraudulent, deceptive, or misleading activities, including misrepresentation of items, price manipulation, or false claims.
4.3 You acknowledge that any content you post, including text, images, and other media, must not infringe upon the intellectual property rights of others or violate any applicable laws or regulations.

5. Dispute Resolution

5.1 In the event of a dispute with another user, you agree to make reasonable efforts to resolve the issue amicably through direct communication.
5.2 If a dispute cannot be resolved between the involved parties, Equipt may, at its discretion, facilitate communication or mediation to seek a mutually agreeable solution. However, Equipt does not guarantee the resolution of disputes or take responsibility for the actions or conduct of users.

6. Prohibited Activities

6.1 You agree not to engage in any activities that violate the Terms and Conditions, applicable laws, regulations, or the rights of others.
6.2 Prohibited activities include but are not limited to: a. Posting or promoting counterfeit, illegal, or prohibited items. b. Engaging in fraudulent transactions or deceptive practices. c. Harassing, threatening, or abusing other users. d. Circumventing or attempting to bypass security measures within the App. e. Uploading or transmitting malicious software or viruses. f. Interfering with the proper functioning of the App or its services.

7. Changes to User Obligations

7.1 Equipt reserves the right to modify or update the user obligations outlined in these Terms and Conditions at any time.
7.2 We will make reasonable efforts to notify users of any significant changes to the user obligations through the App or other communication channels.
By using the App, you agree to comply with the obligations outlined in this section. Failure to adhere to these obligations may result in account suspension, termination, or other actions as deemed necessary by Equipt.

EQUIPT APP LTD'S RIGHT TO RESTRICT AND/OR BLOCK USER ACCOUNTS
Equipt App Ltd ("Equipt," "we," "us," or "our") operates the equestrian and country marketplace mobile application (the "App") to facilitate buying and selling activities. By using the App, you ("user" or "you") acknowledge and agree to the following:

1. User Account Restrictions
   1. Equipt reserves the right to restrict or block user accounts that violate our Terms and Conditions, applicable laws, regulations, or the rights of others.
   2. We may take action to restrict or block user accounts if we have a reasonable belief that the user's activities on the App are in violation of our policies or pose a risk to the community or platform's integrity.
   3. Account restrictions may include, but are not limited to, limitations on listing items, suspensions, or terminations of account access.
2. Violations Leading to Account Restrictions

2.1 Account restrictions may be imposed for various reasons, including, but not limited to, the following violations: a. Engaging in fraudulent activities, such as scamming or misrepresentation. b. Repeatedly violating our Terms and Conditions or policies. c. Listing or promoting prohibited or counterfeit items. d. Harassing, threatening, or engaging in abusive behaviour towards other users. e. Circumventing security measures or engaging in unauthorised activities on the App. f. Violating applicable laws, regulations, or the rights of others.

3. Investigation and Notification
   1. Equipt may conduct investigations into reported violations or suspicious activities related to user accounts.
   2. We will make reasonable efforts to notify users if their accounts are restricted or blocked, providing the reasons for such actions, unless doing so would compromise the investigation or legal requirements.

 

4. Appeal and Account Resolution

4.1 If your account is restricted or blocked, you may have the opportunity to appeal the decision by contacting Equipt's customer support team.
4.2 Equipt will review appeals on a case-by-case basis and may reinstate account privileges if the user can demonstrate compliance with our Terms and Conditions and the resolution of any outstanding issues.
4.3 Our decision regarding account restrictions or appeals shall be final and binding.

5. Effect of Account Restrictions

5.1 During the period of account restriction or block, you will not be able to access certain features or functionalities of the App, as determined by Equipt.
5.2 Account restrictions or blocks do not relieve users of their obligations, including any outstanding transactions, liabilities, or responsibilities incurred prior to the account restriction.

6. Changes to Account Restrictions

6.1 Equipt reserves the right to modify or update our account restriction policies and procedures at any time.
6.2 We will make reasonable efforts to notify users of any significant changes to our account restriction policies through the App or other communication channels.
Please be aware that Equipt reserves the right to restrict or block user accounts in cases of violations or potential risks to the App and its community. We take such actions to maintain a safe and trustworthy platform for all users. By using the App, you acknowledge and agree to comply with our Terms and Conditions, and you understand the consequences of violating them.
EQUIPT APP LTD'S RIGHTS AND OBLIGATIONS
Equipt App Ltd ("Equipt," "we," "us," or "our") operates the equestrian and country marketplace mobile application (the "App") to facilitate buying and selling activities. By using the App, you ("user" or "you") acknowledge and agree to the following:

1. Intellectual Property Rights

1.1 Equipt owns all intellectual property rights associated with the App, including but not limited to trademarks, logos, graphics, designs, and software.
1.2 Users are granted a limited, non-exclusive, non-transferable license to use the App solely for its intended purpose. Users may not modify, reproduce, distribute, or create derivative works based on the App or its content without prior written consent from Equipt.

2. App Availability and Modifications

2.1 Equipt makes reasonable efforts to ensure the continuous availability and functionality of the App. However, we do not guarantee uninterrupted access or error-free operation of the App.
2.2 Equipt reserves the right to modify, update, or discontinue the App or any of its features at any time without prior notice. We shall not be liable to users or any third party for any modification, suspension, or discontinuation of the App.

1. User Content

3.1 Users retain ownership of the content they post or upload to the App, such as item listings, comments, and feedback.
3.2 By posting or uploading content to the App, users grant Equipt a non-exclusive, worldwide, royalty-free, and transferable license to use, reproduce, modify, distribute, and display the content for the purpose of operating and promoting the App.
3.3 Users are solely responsible for the content they post and must ensure it does not infringe upon the intellectual property rights, privacy, or other rights of any third party.

2. User Feedback and Ratings

4.1 Equipt provides a system for users to provide feedback and ratings based on their buying and selling experiences within the App.
4.2 Users agree to provide honest and accurate feedback and ratings, and not engage in fraudulent or malicious activities to manipulate the feedback system.
4.3 Equipt reserves the right to moderate, remove, or adjust feedback and ratings if they violate our policies or are found to be inaccurate or misleading.

3. User Support and Communication

5.1 Equipt strives to provide user support and assistance regarding the App's functionality, features, and transactions.
5.2 Users may contact Equipt's customer support team for assistance or to report any issues, violations, or disputes related to the App.
5.3 Equipt may communicate with users through the App's messaging system, email, or other contact information provided by the user. Users are responsible for keeping their contact information up to date.

4. App Security and User Conduct

6.1 Equipt employs reasonable measures to ensure the security and integrity of the App. However, we cannot guarantee the complete protection against unauthorised access, hacking, or other security breaches.
6.2 Users agree to use the App in a lawful manner and not engage in any activities that could harm the App's functionality, security, or reputation. This includes refraining from uploading or transmitting malicious software, engaging in unauthorised access, or violating any applicable laws or regulations.

5. Changes to Terms and Conditions

7.1 Equipt reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting the revised version on the App or through other reasonable means of notification.
7.2 By continuing to use the App after the effective date of any changes, you acknowledge and agree to the modified Terms and Conditions.
Please carefully read and understand these terms and conditions. By using the Equipt App, you acknowledge and agree to comply with our terms and conditions and you understand the consequences of violating them.

PERSONAL DATA AND PROTECTION
Data Collection and Usage
Equipt App Ltd ("Equipt," "we," "us," or "our") respects the privacy of its users ("user" or "you") and is committed to protecting your personal data. By using the equestrian and country marketplace mobile application (the "App"), you acknowledge and agree to the following:

1. Personal data refers to any information that can be used to identify an individual directly or indirectly. We may collect and process personal data provided by you during the registration process, account setup, or through your use of the App.
   
   1.1 The personal data we collect may include, but is not limited to, your name, contact information, address, payment details, and transaction history.

1.2 We use your personal data to provide and improve our services, facilitate transactions, communicate with you, personalise your experience, enforce our Terms and Conditions, and comply with legal obligations.

2. Data Protection and Security

2.1 Equipt implements appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.
2.2 While we take reasonable precautions, please note that no data transmission over the internet or storage system is 100% secure.

3. Data Sharing and Disclosure

3.1 Equipt may share your personal data with trusted third parties, including service providers, to fulfil our contractual obligations and provide you with a seamless experience on the App.
3.2 We may also disclose your personal data if required by law, regulation, legal process, or governmental request, or if we believe it is necessary to protect the rights, property, or safety of Equipt, its users, or the public.

4. Marketing and Communication

4.1 With your consent, Equipt may use your personal data to send you promotional materials, updates, and marketing communications related to the App's services, new features, or special offers.
4.2 You have the right to opt out of receiving marketing communications from us by contacting us directly.

5. User Rights and Access

5.1 You have the right to access, correct, or delete your personal data held by Equipt, subject to legal limitations and requirements.
5.2 To exercise your rights or make enquiries about your personal data, please contact Equipt's customer support team.
5.3 Equipt will respond to your requests and enquiries regarding your personal data in accordance with applicable data protection laws and regulations.

6. Data Retention

6.1 Equipt retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and contractual obligations.
6.2 We will securely delete or anonymise your personal data when it is no longer required for its intended purpose, or as required by applicable laws and regulations.

7. Third-Party Links and Services

7.1 The App may contain links to third-party websites or services that are not operated or controlled by Equipt. We are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review their privacy policies before providing any personal data.

8. Changes to Privacy Policy

8.1 Equipt reserves the right to modify or update this Privacy Policy at any time. We will notify you of any material changes through the App or other reasonable means.
8.2 By continuing to use the App after the effective date of any changes, you acknowledge and agree to the modified Privacy Policy.
Please carefully review and understand our Privacy Policy. By using the App, you acknowledge and consent to the collection, processing, and use of your personal data as described.

GOVERNANCE, DISPUTE RESOLUTION, AND TERMINATION

1. Governing Law and Jurisdiction

1.1 These terms and conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the relevant laws in the UK.
1.2 Any legal action or proceeding arising out of or relating to these terms and conditions shall be exclusively submitted to the relevant courts.

2. Dispute Resolution

2.1 Equipt encourages users to resolve disputes directly with each other through amicable communication and negotiation.
2.2 In the event that a dispute cannot be resolved between users, Equipt may, at its sole discretion, provide dispute resolution mechanisms such as mediation or arbitration. The specific process and rules for dispute resolution will be determined on a case-by-case basis.

3. Termination

3.1 Equipt reserves the right to terminate or suspend your access to the App, in whole or in part, at any time and for any reason, including but not limited to the following: a. Violation of these terms and conditions or other policies provided by Equipt. b. Non-compliance with applicable laws, regulations, or legal obligations. c. Engaging in fraudulent, abusive, or harmful activities on the App. d. Disruption or interference with the operation or security of the App. e. User inactivity or dormant accounts.

4. Consequences of Termination

4.1 In the event of termination, your access to the App and its features will be immediately revoked.
4.2 Termination does not relieve you of any obligations or liabilities incurred prior to the termination, including but not limited to completing pending transactions, fulfilling contractual obligations, or resolving any disputes.
4.3 Equipt shall not be liable to you or any third party for any damages, losses, or claims arising from or related to the termination of your access to the App.

5. Survival of Terms

5.1 The termination of your access to the App shall not affect any provisions of these terms and conditions that are intended to survive termination, including but not limited to intellectual property rights, liability limitations, dispute resolution, and governing law clauses.
Please read and understand these terms and conditions regarding governance, dispute resolution, and termination. By using the equestrian and country marketplace mobile application, you acknowledge and agree to abide by these provisions.

Marketing Preferences
By using Equipt's services, you agree to receive marketing communications from us, including promotional offers, newsletters, and updates. We may use various channels to communicate with you, such as email, SMS, or push notifications. However, we respect your preferences and strive to provide you with choices regarding the types of communications you receive and how we deliver them.

1 Opting In/Opting Out

1.1 Upon signing up for Equipt's services, you may have the option to choose your marketing preferences. You can opt in to receive marketing communications or opt out if you prefer not to receive them. Additionally, you can update your preferences at any time by accessing your account settings or contacting our customer support team.

2 Third-Party Marketing

2.1 We may also partner with third-party advertisers or sponsors to bring you relevant offers and promotions. In such cases, your marketing preferences may apply to communications from these third parties as well. However, we will not share your personal information with third parties for marketing purposes without your consent.

3. Data Protection

3.1 Your privacy and data protection are important to us. We handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and disclose your information, including for marketing purposes. By using Equipt's services, you consent to our collection and processing of your information as described in our Privacy Policy.

Contact Us
If you have any questions or concerns about your marketing preferences or our marketing practices, please contact us at support@equiptapp.com 

CONCLUSION
Thank you for reviewing and accepting the terms and conditions of Equipt, the equestrian and country marketplace mobile application. By using the App, you acknowledge and agree to comply with these terms, which outline your rights and responsibilities as a user.
Equipt is committed to providing a safe and enjoyable platform for buying and selling equestrian and country items. We strive to protect your personal data, facilitate secure transactions, and promote fair and transparent practices within the App.
It is important that you read and understand these terms and conditions, as they govern your use of the App and outline the obligations and rights of both Equipt and its users. If you have any questions or concerns regarding these terms, please contact our customer support team for assistance.
Equipt reserves the right to modify or update these terms and conditions at any time. We will notify you of any material changes through the App or other reasonable means. By continuing to use the App after the effective date of any changes, you acknowledge and agree to the modified terms and conditions.
We encourage you to use the App responsibly, respecting the rights and interests of other users. Please ensure that you comply with all applicable laws, regulations, and our policies when using the App. Failure to do so may result in the termination of your access to the App.
Thank you for choosing Equipt. We hope you have a positive and rewarding experience within our equestrian and country marketplace community.
Last updated: 01/10/2024